PM Elbiolo mentioned things about the upcoming server virtualization on August Producer Letter. While they're at it, they decided to wipe inactive characters in order to reduce the data. The process will proceed in two steps:

  1. All characters that meet the criteria will become "hidden". The characters still exists but can't be seen and therefore aren't available. If you want to retrieve a hidden character, you must contact support and request the recovery until 1st September 2016. The characters of valid requests will be recovered after 7th September 2016.
  2. All hidden characters will be permanently deleted on 7th September 2016. A permanently deleted character cannot be recovered.

So what are the criteria to deletion?

  • Characters who haven't logged in to the game over the past 90 days.
  • Characters between level 1 and level 49 which haven't logged into the game during the past 6 months.

So if you happen to be a person who 1) quit the game or 2) has been on hiatus for a long time, and 3) don't want to lose your progress, be sure to log in ASAP before it's too late!

Here's the link to the official statement if you're interested. Forum link too.

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